1. Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Buy Now Pay Later options like Klarna or Afterpay (if applicable).
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes, please contact us within 24 hours of placing your order. After this, we cannot guarantee modifications.
Q: Do you offer gift cards?
A: Yes! We offer digital gift cards in various amounts. You can purchase them [here].
2. Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary based on location and method selected:
- Standard Shipping: 3-10 business days
- Express Shipping: 1-5 business days
- International Shipping: Varies by destination
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track it on our Order Tracking Page or the carrier’s website.
Q: Do you ship internationally?
A: Yes! We offer international shipping to select countries. Customers are responsible for customs fees, if applicable.
3. Returns & Exchanges
Q: What is your return policy?
A: You can return eligible items within 30 days of delivery if they are unused, unworn, and in original packaging.
Q: How do I start a return or exchange?
A: Contact us at info@shopway.com.au with your order details. Once approved, we’ll provide return instructions.
Q: Do you offer free returns?
A: If the item is defective or incorrect, we’ll cover return shipping. Otherwise, return shipping costs are the buyer’s responsibility.
4. Products & Stock
Q: Are your products true to size?
A: We recommend checking our Size Guide for detailed measurements. If you're unsure, feel free to contact us.
Q: An item I want is out of stock. Will it be restocked?
A: Some products may be restocked. Sign up for restock notifications on the product page or follow us on social media for updates.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via:
📧 Email: info@shopway.com.au
Q: What are your customer service hours?
A: Our support team is available 24/7. We aim to respond to all inquiries within 24 hours.
6. Discounts & Promotions
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive deals and first access to promotions.
Q: Can I use more than one discount code?
A: Only one discount code can be applied per order unless otherwise stated.