We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@shopway.com.au. Please note that returns will need to be sent to the following address:
PO BOX 3145
Willoughby North , NSW 2068
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, feel free to contact us at info@shopway.com.au.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective
- The item is damaged
- You receive the wrong item
We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions or concerns about your specific item, please get in touch.
Note: We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to exchange an item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our standard return policy, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund is approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@shopway.com.au.
Refund Policy
Effective Date: February 1, 2025
At ShopWay, we strive to provide high-quality products and exceptional customer service. If you're not completely satisfied with your purchase, we're here to help.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The request must be made within business days of receiving your order.
- The item must be unused, unworn, and in its original packaging with all tags attached.
- Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Personalized or custom-made items
- Sale or clearance items (unless defective)
- Perishable goods (if applicable)
3. How to Request a Refund
To initiate a refund request:
- Contact us at larcheshmeh@gmail.com with your order details and reason for the refund.
- We will review your request and provide further instructions.
- If approved, return the item to the provided address. Return shipping costs may apply unless the item is defective or incorrect.
4. Processing Your Refund
- Once we receive your return, we will inspect the item and notify you of the status.
- If approved, a refund will be processed to your original payment method within 10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
5. Late or Missing Refunds
If you haven’t received your refund after the processing time:
- Check your bank account and credit card statement.
- Contact your bank or payment provider, as processing times may vary.
- If you still have concerns, reach out to us at larcheshmeh@gmail.com.
6. Exchanges
We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange a replacement.
7. Contact Us
If you have any questions about our refund policy, feel free to contact us at:
📧 Email: info@shopway.com.au